Shipping, Returns & Availability

A few helpful details so you know what to expect when you order from Love YU Collective.

When will my order ship?

In-stock orders are processed within 2–3 business days, excluding weekends and holidays. Processing is the time we need to prepare your order before handing it to the carrier.

Physical orders ship by ground service through USPS or UPS. Shipping charges are shown at checkout.

Delivery time is additional to processing time and varies by destination and carrier. Delivery dates are estimates and may be affected by weather, holidays, or carrier delays.

How can I track my order?

Once your order ships, you’ll receive a shipping confirmation email with tracking information. Your tracking link will provide the carrier’s estimated delivery date and updates.

If your package appears delayed or hasn’t arrived, email collective@loveyucollective.com with your order number so we can help.

What if my purchase isn’t right for me?

Physical journals: You may request a return within 14 calendar days of delivery. Journals must be unused, unwritten in, and in their original condition.

Tea: Unopened tea with its original seal intact may be returned within 14 calendar days of delivery. Opened tea is final sale and cannot be returned for taste preferences.

Bundles: Eligible bundles must be returned in full, with all items meeting the conditions above.

Digital products: Digital purchases are final sale once delivered or made available for download, except where otherwise stated or required by law. If you have trouble accessing your files, please contact us for assistance.

How do I request a return?

Email collective@loveyucollective.com with your order number and the item you would like to return. Please wait for return instructions before sending anything back.

Customers are responsible for return shipping on eligible change-of-mind returns. Original shipping charges are non-refundable.

After we receive and inspect an eligible return, we’ll issue your refund to the original payment method within 5–7 business days. Your bank or payment provider may need additional time to post the credit.

What if something arrives damaged or incorrect?

Please email collective@loveyucollective.com promptly with your order number, a description of the issue, and photos of the item and packaging. We’ll help arrange an appropriate replacement or refund at no additional cost to you.

Is my item in stock?

Check the product page for current availability. Any preorder or backorder will be identified on the product page with an estimated shipping timeframe.

If an inventory error affects your purchase, we’ll contact you with the available options, including a refund for the unavailable item.

Nothing in this policy limits rights that cannot legally be waived.